Sales Support

Overview
The Sales Support Job Role is focused on ensuring support for business development, sales success, and customer/partner management of the Territory.
Particular attention should be paid to solution understanding and product knowledge, European acquisition law, financial acumen, communication skills.

Responsibilities
The Job Role is focused on the following:

  1. Sales
  2. To ensure support in such a way the Sales Target is achieved within the Financial Year.
  3. To consistently focus on the communication of the internal progress through proactive existing customer and partner interactions
  4. To consistently progress active opportunities through the sales cycle towards closing following internal procedures and addressing responsible department
  5. To accurately report on sales activities, pipeline development initiatives and forecasting
  6. To be the secondary owner of proposals, tenders and quotations, both internally and externally, in the management, execution, presentation, submission and negotiation of offers to customers and partners.
  7. Customers and Partners
  8. Working with the VP Sales to focus on the management of opportunities as well interactions with customers and partners across the territory.
  9. Provide business benefit, sales support, and technical information for the solutions to the partner, by using the company resources, so that they can adequately promote our offerings.
  10. Provide sales support and training to the partners when required.
  11. Manage all sales commercial needs of the customer or partner, including quotes, proforma invoices, invoices, and credit notes, as well as commercial and legal contracts, as required.
  12. To work together with Partners when required through the entire sales process including attending physical or virtual meetings with the partner and/or their customer
  13. Solution Selling
  14. To be familiar with all products, solutions, and services offerings within the Laxton Group, so that you are in a position of expertise to market the company within your territory, across the following:
    i. Laxton – www.laxtongroup.com
    ii. Chameleon – www.chameleonbiometrics.com

To be fully familiarized and compliant with the internal processes of the Laxton Group, to support your customers and partners accordingly

Additional tasks

  • Assist with the maintenance of internal sales assets, systems and directories.
  • Proactively promote the Laxton Group both internally and externally
  • Proactively maintain partners with global reach in your region, for the broader benefit of the group

Competencies
Key competencies should include:

  • Demonstrable successful sales support or sales experience
  • Demonstrable ability to improve partners and customer experience
  • Demonstrable experience, knowledge and language/s of the territory
  • Engaging communication, writing and analytical skills
  • Minimum understanding of the Citizen Identity industry, available solutions, markets, partners and competitors
  • Ability to make decisions for the benefit of the company within allocated limits of authority
  • The ability to work in a dynamic, global team, in a rapidly growing organization

Additionally, the Job Role requires:

  • Fully fluent English at speak, write and read level
  • Additionally, have strong territory language/s abilities as first/second languages
  • Ability to work from home when required
  • While the company promotes the use of technology to interact internally, as well as with customers and partners where possible, it is understood that this role will also require occasional travel to build and maintain relationships and progress opportunities.

Experience

The Job Role requires:

  • Demonstrable, applicable sales support expertise of at least 5yrs
  • A minimum level of technical understanding of the types of solutions offered by Laxton
  • PLEASE NOTE THE ABOVE POINTS ARE MANDATORY FOR THE ROLE.

 

Profile

  • Highly organized sales support profile
  • Must compliment and be able to work with and within a highly motivated, driven team
  • Must be conveniently located in the territory or can easily travel to the territory without unnecessary cost impact.
  • Must be able and willing to travel to Rijswijk (the Netherlands) office location as required
  • Must have up-to-date passport and be willing to travel regularly.
  • Must be EU citizen or have permanent residency within the EU or be able to attain a long-term visa for travel to Europe easily
  • Willing to work flexibly, i.e. overtime/weekends in lieu of off days or additional leave

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